Frequently Asked Questions
How do I book a bin?
You can make an enquiry online or alternatively, contact us on 03 9317-3888 or via email at firstname.lastname@example.org.
I have a larger job and require multiple bins, can I receive a trade discount?
For larger jobs requiring multiple bins and repeat customers, we are happy to reward loyalty and larger quantities of bins in a form of discount and tailor a quote accordingly . Please contact us directly to find out more.
I found a cheaper price somewhere else, will you match it?
We will consider price matching any genuine quotes from our competitors. Please contact us directly to find out more.
How do I know what size I will need?
If you are unsure on what size your require please contact our team and we can assist and advise the best size bin for your needs.
How long can I hire the bin for?
We generally give 3 days for a bin to be filled however this can be extended within reason. Please advise how long you will require a bin for in the comment section when booking online or contact our team and we will work out a period to suit you.
Are there extra charges?
There may be additional charges for overloading or surcharge items such as tyres and mattresses, however these are generally included in your initial quote.
How do I pay?
We accept Visa, Mastercard, Cash, EFT Transfers or PayPal. Bins are to be paid in full on or prior to drop off.
Can I specify a delivery or pick up time?
We generally try to meet your specified times, however, in busier periods we may be heavily booked. We will do our very best to deliver your bin as close as possible to accommodate your needs.
How much notice do you need for bookings and pickups?
Usually we like at least a days notice. However, we may be able to meet depending our fleets schedule for the day, you can specify a pick up time at the point of booking.
How full can I fill the bin?
Bins loads must not be filled above the sides of the bin. OH&S and VicRoads regulations prohibit us from transporting overloaded bins, not to mention the dangers for you, our drivers and the general motoring public. Bins must be covered and tied down in a safe and secure manner.
What happens to the material you collect in the bin?
The material is brought back to our transfer station and sorted through using both manual and machine labour. The material is separated and sent to various recycling facilities around Melbourne.
Do I need a permit?
If the bin is on your property, then you will not need a permit. However, if your bin is on the nature strip, footpath or roadway then most councils will require a permit. Permit cost varies and can be organised by our team.