FAQ

 

How do I book a bin?


You can make an enquiry online or alternatively contact us on 9317-3888 and speak to our team to organise your bin.

I have a larger job and require multiple bins can I receive a trade discount?


For larger job requiring multiple bins or repeat customers we are happy to reward loyalty and larger quantities of bins in a form of discount which will be granted on a case by case basis and as such will require you to contact us directly.

I found a cheaper price somewhere else will you match it?


We will consider to price match any genuine quotes from our competitors within reason however this will require approval from our management team and as such we will require you to contact us directly.

How do I know what size I will need?


If you are unsure on what size your require please contact our team and we can assist and advise the best size bin for your needs.  

 

How long can I hire the bin for?


Just discuss your requirements with our team and they will work out a period to suit you.

 

Are there extra charges?


There may be additional charges for overloading or surcharge items such as tyres and mattresses, however these are generally included in your initial quote.

 

How do I pay?


We accept Visa, Master Card, Cash, EFT Transfers or PayPal. Bins are to be paid in full on or prior to drop off.

 

Can I specify a delivery or pick up time?


We generally try to meet your specified times. However, in busier periods we may be heavily booked, that being said, our highly skilled fleet controllers will do their very best to deliver it as close as possible to accommodate your needs and ensure all our clients needs are met.

 

How much notice do you need for bookings and pickups?


Usually we like at least a days notice. Depending on where our trucks are at any given time we may be able to squeeze deliveries and pickups in on short notice should you require them. Alternatively you can specify a pick up time at the point of booking.

 

How full can I fill the bin?


Bins loads must not be filled above the sides of the bin. OH&S and VicRoads regulations prohibit us from transporting overloaded bins, not to mention the dangers for you, our drivers and the general motoring public so we are sure you can understand our concerns. Bins must be covered and tied down in a safe and secure manner. Each bin has a weight allowance of 1 tonne, any overweight or overloaded bins will attract further charges.

 

What happens to the material you collect in the bin?


The material is brought back to our transfer station and sorted thru using both manual and machine labour.  The material is separated and sent to various recycling consumers around Melbourne.

 

Do I need a permit?


If the bin is on your property, then you will not need a permit. However, if your bin is on the nature strip, footpath or roadway then most councils will require a permit. Permit cost vary from council to council and can be organized buy our team.

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© 2019 Wastex Bin Hire.